Deposit Confirmed But Not Credited
Your deposit transaction confirmed on-chain but the balance never appeared on the platform.
This guide covers 5 verified steps to resolve "Deposit Confirmed But Not Credited". Follow each step in order before moving to the next. If the steps below don't resolve your issue, use the community support options at the bottom of this page.
Verify On-Chain Confirmation
Paste your transaction hash into the relevant block explorer (Etherscan, BscScan, etc.). Confirm the status shows "Success" and the correct number of block confirmations. Most platforms require 12–64 confirmations.
Check Minimum Deposit Amount
Some platforms reject deposits below a minimum threshold. The transaction goes through on-chain but the platform ignores it. Check the platform's deposit minimums.
Confirm Correct Deposit Address
Make sure you sent to the deposit address generated specifically for your account, on the correct network. Sending on the wrong chain (e.g., ERC-20 to a BEP-20 address) means the platform won't detect it.
Wait and Refresh
High network traffic can delay credit by 30–60 minutes even after confirmation. Wait, then refresh your balance. Check the platform's deposit history page for a "pending" entry.
Contact Support With Tx Hash
If not credited after 2 hours, contact platform support with your exact transaction hash, deposit amount, network used, and timestamp. This is enough for them to locate and manually credit it.