Referral Bonus Not Credited
You referred someone who signed up and deposited but your referral bonus never appeared.
This guide covers 5 verified steps to resolve "Referral Bonus Not Credited". Follow each step in order before moving to the next. If the steps below don't resolve your issue, use the community support options at the bottom of this page.
Confirm Referral Was Tracked
The referred user must have signed up using your specific referral link or entered your referral code during registration — not after. Retroactive referral linking is usually not supported.
Check Referral Conditions
Most platforms require the referred user to complete KYC AND make a minimum deposit or trade before the bonus triggers. Check the exact terms in the platform's referral program page.
Check Bonus Crediting Timeline
Referral bonuses are often not instant. They may be credited after 7–30 days, or only after the referred user meets activity thresholds. Check the program terms for the crediting schedule.
Verify in Referral Dashboard
Go to your account's referral or rewards section. It should show referred users and their status (pending/qualified/paid). If your referral appears as "pending", conditions haven't been met yet.
Contact Support With Evidence
If all conditions are met but the bonus is missing, contact support with: your referral code, the referred user's registered email (with their permission), and the date they signed up.