KYC / Identity Verification Rejected
Your identity verification keeps getting rejected and you can't access full platform features.
This guide covers 5 verified steps to resolve "KYC / Identity Verification Rejected". Follow each step in order before moving to the next. If the steps below don't resolve your issue, use the community support options at the bottom of this page.
Check the Rejection Reason
Most platforms send an email or in-app notification with the specific rejection reason. Common reasons: blurry document photo, expired ID, name mismatch, unsupported document type, or address proof too old (must be within 3 months).
Use Correct Document Type
Accepted documents vary by platform. Generally: government-issued photo ID (passport, national ID, or driver's license). Some platforms don't accept certain countries or document types. Check the platform's KYC requirements page.
Retake Document Photos
Use a plain background, good lighting, and ensure all four corners of the document are visible. Avoid glare on laminated IDs. The document must be fully legible — no cropping or filters.
Ensure Name Matches Account
The name on your ID must exactly match the name used on your account. Middle names, shortened names, or typos cause automatic rejections.
Try a Different Browser or the Mobile App
KYC camera issues are common on desktop. Use the platform's mobile app for a smoother camera experience. Disable VPNs during verification as some platforms flag them.