Account Locked or Restricted Without Notice
Your exchange or platform account was suddenly locked or restricted with no explanation.
This guide covers 5 verified steps to resolve "Account Locked or Restricted Without Notice". Follow each step in order before moving to the next. If the steps below don't resolve your issue, use the community support options at the bottom of this page.
Check Your Email
Platforms always send a notification email when locking an account. Check spam and all inboxes associated with the account. The email usually states the reason — AML review, suspicious activity, or compliance hold.
Log In and Check In-App Notices
Even locked accounts can sometimes partially log in. Look for a banner or notification inside the app explaining the restriction and what action is required from you.
Submit Identity Verification
Most locks are triggered by automated compliance systems requiring additional KYC. Go to the platform's verification section and complete any outstanding requirements — source of funds, enhanced ID check, or proof of address.
Contact Support Formally
Submit a support ticket with your account email, full name, and a brief explanation of your recent activity. Avoid sending multiple tickets — it pushes you further back in the queue. Reference your account ID or recent transaction IDs.
Escalate if No Response
If support is unresponsive after 5 business days, escalate via the platform's official social media (Twitter/X, LinkedIn). For regulated exchanges, you can also file a complaint with the relevant financial regulator in their jurisdiction.