Airdrop Not Received / Can't Claim
You were supposed to receive an airdrop but tokens never arrived or claim fails.
This guide covers 5 verified steps to resolve "Airdrop Not Received / Can't Claim". Follow each step in order before moving to the next. If the steps below don't resolve your issue, use the community support options at the bottom of this page.
Verify Your Eligibility
Go to the project's official airdrop claim page and connect your wallet. Eligibility is determined at snapshot time — only wallets active before the snapshot date qualify.
Check the Snapshot Date
Airdrops are based on on-chain activity before a specific block/date. If your wallet didn't meet criteria at snapshot time, it won't qualify regardless of current activity.
Look for a Manual Claim Step
Most airdrops are NOT auto-sent. Go to the official claim portal, connect your wallet, and click "Claim". Only use the official URL from the project's Twitter/Discord.
Check Claim Deadline
Many airdrops have an expiry window (e.g., 6 months to claim). After the deadline, unclaimed tokens return to the treasury. Check if your claim window is still open.
Beware Fake Claim Sites
Airdrop phishing is extremely common. A real airdrop claim will NEVER ask for your seed phrase or private key.