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⇄ Token SwapsHigh Severity

Token Shows Zero Balance After Swap

Swap succeeded but received token doesn't appear in wallet.

BalanceImport TokenContract Address
// OVERVIEW

This guide covers 3 verified steps to resolve "Token Shows Zero Balance After Swap". Follow each step in order before moving to the next. If the steps below don't resolve your issue, use the community support options at the bottom of this page.

// STEP_BY_STEP_FIX3 steps
01

Import the Token Manually

The token simply isn't added to your wallet's display list. In MetaMask: Assets → Import Token → paste the token contract address from Etherscan or CoinGecko.

02

Verify on Block Explorer

Go to Etherscan, search your wallet address, click "Token" dropdown — your token should be listed there even if MetaMask doesn't show it.

03

Check Correct Network

Make sure your wallet is on the same chain you swapped on (e.g., Ethereum vs BSC vs Polygon). Tokens are chain-specific.

// RECOMMENDED_TOOLS
⬡Etherscan
⬡MetaMask
⬡CoinGecko
// STILL_STUCK
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Join Community Discord

Post your issue in #wallet-support with your tx hash

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Check on Etherscan

Look up your transaction hash to see the exact error

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MetaMask Official Support

For wallet-specific issues, open a ticket with MetaMask

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